Frequently Asked Questions

Yes, although additional fees may apply for areas outside of our local radius. Please refer to our Delivery Areas page to see if we service your desired event location. Remember prices do not include sales tax.
For the time being, we can only service recreational parks within High Springs, FL. If you want to set up at a park, you may have to rent or provide a generator(of at least 3500 watts). We have generators for rent at a reasonable cost. Also, parks are first come, first serve so get your pavilion early in the day.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation.
If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we send emails and have you sign all of our safety rules so that you can be the trained operator.
Yes. But, in order to book a reservation within 12 hours of the event start time, we will need full payment of the order's total with a credit or debit card before we begin loading your desired items, plus an additional $35 per emergency crew member if necessary. Please understand that we are diligent in our efforts to set up all reservations early so last minute reservations can create problems in the success of our on-time scheduling, loading of trailers, and crew member availability. For item availability we recommend booking your reservation as much in advance as possible. Some clients reserve their events two or three months in advance.

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